Where do you deliver too?
NZFUR+SKIN offers a reliable delivery service to almost every metro and regional location around the world, powered by New Zealand Post and Courier Post.
How will my order be delivered?
New Zealand: We use Courier Post to ship your order and therefore you must supply a street address as PO boxes are unable to be delivered to.
Worldwide: You have a choice between Air Mail and Courier. Air Mail will be posted with New Zealand Post including PO Boxes. If you select Courier please provide a physical address which someone will be at to sign for the parcel.
When will my order be delivered?
As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8am-5pm.
What if I have a special request?
During your checkout process there will be a special delivery instructions comment box if you have any special requests. Please note not all requests will be able to be made however we will attempt to ensure we provide the best service we can to ensure you get your purchase in good order. If you are not home when the courier attempts to deliver your order they will typically leave a note or calling card. This calling card usually contains the details needed to contact the courier to arrange a suitable re-delivery date. The courier will attempt to deliver your order two times however if for any reason you do not contact them and/ or they are unable to contact you, the delivery may be returned to us. If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a credit of the order value less any incurred delivery costs.
I want to pick up my online order?
We recently introduced click and collect which allows customers to place order's online and pick them up in store. Click and Collect is restricted to Wellington at the moment but we are expanding soon so you will be able to collect your order in more locations. Please allow up to 24 hours, you will receive an email when your order is ready to collect.
Do you deliver internationally?
Yes, we now ship to most international locations as of 03/10/2020, for a full list and updates click here.
Do you charge for delivery?
Shipping is free in New Zealand as long as the order value is $50 or more (if its less it is just $5 for urban or $9 for rural). For the rest of the world it depends on your location but we have great prices!
How long does delivery take?
We are very lucky in New Zealand that our country is very small so most deliveries via courier take between 1 and 2 working days to arrive. If your item has a preorder or order now button it will let you know the time.
Worldwide however is different due to the size. Shipping can range between 2-14 working days, this depends on your location.
We aim to dispatch orders within 24 hours.
What if my order does not arrive within the above timeframes?
This does not happen very often but if you have not received your order please Contact Us.
Do you delivery on public holidays and weekends?
No our couriers do not deliver on public holidays and weekends, this includes national and local holidays.